Traveller’s Visa &
VISADIRECT Terms and Conditions
VISADIRECT is the public division of Travour
Effective 1st Jan 2014
VISADIRECT will endeavour to provide the most accurate Visa Advice available.
However, VISADIRECT will not be held responsible for information supplied by Embassies or Consulates, IATA publications (TIM/TIMATIC), or any other source which transpires to be incorrect or inaccurate.
Due to ever changing visa regulations, VISADIRECT will not be held responsible for information which subsequently becomes incorrect.
In the unlikely event of a dispute regarding the accuracy or validity of any advice given by VISADIRECT, only advice or information in a documentary form will be considered when resolving the dispute VISADIRECT’s maximum liability for incorrect or incomplete visa advice is NZ$500.
VISA AND PASSPORT PROCESSING SERVICE
VISADIRECT will endeavour to process visas and passports in the shortest time possible whilst utilising the most reliable and secure methods of transport available to and from Embassies and Consulates. It is acknowledged that in order to provide its services, VISADIRECT must engage the services of third parties whose Terms & Conditions we are bound by.
Whilst every reasonable effort will be made to obtain the required visas or passports within the time frame given, VISADIRECT will not be held responsible for delays caused by or due to processing times or procedures at Embassies, transportation, holidays, incorrect or incomplete documentation, or any other cause beyond VISADIRECT’s reasonable control. VISADIRECT will not be responsible for any consequences should the visa not be issued on time or declined. The accuracy of the information supplied in a visa application is the sole responsibility of the applicant.
In the event a visa application is declined, no VISADIRECT processing fee will be refunded, only money recovered from the Embassy will be refunded. VISADIRECT will not be responsible for Embassy errors. While every effort will be made to ensure the visa has been issued correctly, it is the client’s responsibility to ensure the visa/passport has been issued correctly and in accordance with their travel plans. VISADIRECT reserves the right to on charge the Consular fee as requested by the Embassy on the day the visa is issued, plus any applicable associated bank fees. VISADIRECT reserves the right to refuse to handle any application at its discretion.
In the event that a visa is not granted or processed in time due to some act or omission on the part of VISADIRECT, VISADIRECT’s maximum liability shall be to refund in full all Consular and /or VISADIRECT fees paid to process the said visa. In the event of loss or damage to passport(s) and supporting documents whilst in VISADIRECT’s possession the liability of VISADIRECT shall not exceed the actual replacement cost of the passport(s) concerned.
VISADIRECT accepts no liability for passports and or documents received in a damaged state and it is accepted documents have been received in said condition. VISADIRECT will not be responsible for passports/documents that are misplaced/damaged/delayed/destroyed by an Embassy, Passport Office or any other third party utilized or for items that were not requested to be supplied.
VISADIRECT shall be entitled to make additional charges for expedited services required in order to meet a traveller’s indicated time of travel such as Embassy urgent fees, express couriers, exceptional communication costs and or waiting times at an Embassy. VISADIRECT will not be liable for any loss/delay/damage of documents upon dispatch on completion of the transaction.